Desktop Engineer

You will be responsible for installing, configuring, and maintaining desktop computers, laptops, printers, and other peripherals. Additionally, you will provide Level 1 and Level 2 technical support for Windows/Mac systems, Microsoft Office, Outlook, Google Workspace, and other enterprise tools. Troubleshooting hardware and software issues in person, remotely, and via phone/email will be a part of your daily tasks. Managing user accounts, passwords, and access rights in Active Directory or Google Admin Console, setting up new user accounts and profiles, and addressing password issues will also be within your scope of work. Furthermore, you will perform system and network troubleshooting including LAN, Wi-Fi, VPN, DNS, DHCP, and printer configurations. Your role will involve coordinating with vendors for hardware repairs and replacements, as well as maintaining an inventory of hardware and software assets. Logging and tracking support tickets using a helpdesk system and ensuring compliance with company IT policies and security protocols will be crucial aspects of your responsibilities. You will also assist in backup and data recovery tasks as required. This is a full-time, permanent position with benefits including Provident Fund. The work shift is during the day from Monday to Friday. The job requires a minimum of 3 years of experience in technical support and the work location is in person. Kindly provide your expected CTC during the application process.,