Job
Description
As a Desktop Administrator II at Ryan, your role involves maintaining and managing distributed desktop and laptop systems and software. Your responsibilities will include installation, configuration, preventive maintenance, operation, and problem-resolution activities. **Key Responsibilities:** - Create a positive team experience - Assist in the installation, maintenance, and general support of systems - Assist users with questions or problems - Assist with system backups, recovery, and installation of new software - Train employees, identify, analyze, and repair product failures, and order/replace parts as needed - Proactively update work status and liaise between the US and India - Determine and recommend products/services that best fit customers' needs - Administer Microsoft Exchange mailboxes and users in active directory - Install, configure, and troubleshoot server applications and racks for servers - Administer Active Directory and DNS, including troubleshooting - Administer print subsystems, electronic software, and patch distribution - Administer PC auditing function - Install, troubleshoot, and maintain products and equipment - Conduct testing and assist in general lab work - Diagnose and repair desktop and laptop hard drives, monitors, and printers - Assist system administrators with technical tasks and support hardware modules and systems - Coordinate, move, and reconnect computer equipment - Maintain hardware inventory, spare-parts log, and work log - Complete server hardware installation and swap-out - Document and maintain system configurations for disaster recovery - Set and maintain Firm standards for desktop operating systems and software applications - Ensure desktop software license compliance - Contribute to efficiency improvements through process automation - Assist with other projects as needed **Qualifications Required:** - High-school diploma or general equivalency diploma (GED) with two to four years of related desktop administration experience - Basic knowledge of Microsoft Word and Access - Intermediate knowledge of Microsoft Excel, Outlook, Internet navigation, research, systems administration tools, scripting, and automation tools - Valid driver's license required - User Operating Systems, Microsoft Exchange, and Active Directory certifications preferred Ryan is an Equal Opportunity Employer. They offer a Global Award-Winning Culture, Flexible Work Environment, Generous Paid Time Off, World-Class Benefits and Compensation, Rapid Growth Opportunities, and Company Sponsored Two-Way Transportation, promoting exponential career growth. As a Desktop Administrator II at Ryan, your role involves maintaining and managing distributed desktop and laptop systems and software. Your responsibilities will include installation, configuration, preventive maintenance, operation, and problem-resolution activities. **Key Responsibilities:** - Create a positive team experience - Assist in the installation, maintenance, and general support of systems - Assist users with questions or problems - Assist with system backups, recovery, and installation of new software - Train employees, identify, analyze, and repair product failures, and order/replace parts as needed - Proactively update work status and liaise between the US and India - Determine and recommend products/services that best fit customers' needs - Administer Microsoft Exchange mailboxes and users in active directory - Install, configure, and troubleshoot server applications and racks for servers - Administer Active Directory and DNS, including troubleshooting - Administer print subsystems, electronic software, and patch distribution - Administer PC auditing function - Install, troubleshoot, and maintain products and equipment - Conduct testing and assist in general lab work - Diagnose and repair desktop and laptop hard drives, monitors, and printers - Assist system administrators with technical tasks and support hardware modules and systems - Coordinate, move, and reconnect computer equipment - Maintain hardware inventory, spare-parts log, and work log - Complete server hardware installation and swap-out - Document and maintain system configurations for disaster recovery - Set and maintain Firm standards for desktop operating systems and software applications - Ensure desktop software license compliance - Contribute to efficiency improvements through process automation - Assist with other projects as needed **Qualifications Required:** - High-school diploma or general equivalency diploma (GED) with two to four years of related desktop administration experience - Basic knowledge of Microsoft Word and Access - Intermediate knowledge of Microsoft Excel, Outlook, Internet navigation, research, systems administration tools, scripting, and automation tools - Valid driver's license required - User Operating Systems, Microsoft Exchange, and Active Directory certifications preferred Ryan is an Equal Opportunity Employer. They offer a Global Aw
