Deskside Technician L2

As a Desktop Support Technician at Stefanini, you will be responsible for supporting IT equipment in a large corporate environment. Your role will involve providing desktop/laptop tech support for both Mac and PC systems, with expertise in Windows 7/10 operating systems. You will also be expected to support mobile devices, printers, scanners, wireless networks, VPN connections, and more. Additionally, your responsibilities will include IMAC support (Install/Move/Add/Change) for IT equipment, maintaining repairs, spare parts, and components, researching and troubleshooting technical problems, and documenting system configurations. You will be required to track and resolve customer incidents and requests using the client's ticketing tool, troubleshoot hardware and software issues for Windows devices, and handle backup, restoration, and migration of user data. Furthermore, as a part of the role, you will provide Smart Hands support for networking, server, and telecommunications technologies, offer assistance with printer and peripheral device support, manage IT assets inventory, and follow appropriate KB articles. You should be willing to work on-call and provide after-hours support as needed, potentially including executive support and various other tasks associated with deskside services. Flexibility to support clients at different locations may also be required. To succeed in this role, you should have experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware. Maintaining a positive attitude under stressful conditions, excellent communication skills, professionalism, and the ability to perform in-depth research and troubleshooting for complex technical issues are essential. You should be able to prioritize tasks, work independently, lift equipment up to 50 pounds, and be open to learning new technologies. Desired certifications include A+, Microsoft Certified Professional (MCP), ITIL Foundations, and Lean Six Sigma. Stefanini offers a dynamic work environment where you can collaborate with global teams, comprehensive benefits, professional development opportunities through Stefanini University, and more. Stefanini is known for its agility, flexibility, and innovation, driven by a flat organizational structure that promotes faster communication and decision-making. If you are looking to join a Brazilian-owned company with a focus on growth and employee development, this role might be the right fit for you.,