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IDS Logic
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Designer Technical Support Executive

Designer Technical Support Executive

IDS Logic

1 - 6 years

1 - 5 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

SAN Ticketing French Customer service orientation Technical Support Executive Windows Outsourcing Troubleshooting Remote support Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Executive- IT - Reliable Offshore Outsourcing Company in India, Delhi NCR Hit enter to search Case Study Designer Technical Support Executive Job Location: Noida, India Type: Full-Time Experience: 1+Years Job Description: Responsibilities: Provide Technical support and assistance to customers via phone, email or chat. Identify and diagnose technical issues reported by customers. Resolve technical problems in a timely and efficient manner. Assist customers with software installations and upgrades. Document and track customer issues in a ticketing system. Collaborate with other teams to ensure timely resolution of customer issues. Qualifications: Minimum experience of 1 years in a technical support role. Good understanding of computer systems and networks. Excellent problem-solving and communication skills. Ability to explain technical concepts to non-technical users. Strong Customer Service orientation. Patience and empathy when dealing with customer issues. Skills: Knowledge of Windows and Mac OS Excellent verbal and written communication skills. Familiarity with software installation and troubleshooting. Basic understanding of network protocols and configurations Proficiency in using remote support tools

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IDS Logic

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Noida Uttar Pradesh

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Designer Technical Support Executive