Deputy Manager - Telesales (Customer Support)

Designation:

Role

Departmen

Location

Brief about the Team

Inside Sales is part of the customer experience team of Tata 1mg working on closely working with our existing and potential customers to market our products and services ensuring a great customer experience. The Inside Sales Executive will play a key role in driving revenue growth by establishing relationships with new customers and closing sales.

What will you do

1.Sales Strategy & Execution

• Develop and execute telesales strategies to achieve revenue and conversion targets.
• Drive upselling and cross-selling of products (medicines, diagnostics, healthcare plans).
• Identify and implement best practices in lead management and sales execution.

2. Team Leadership & Performance Management

• Manage a team of Telesales Executives/Senior Executives and drive performance.
• Set KPIs, sales targets, and monitor daily performance metrics.
• Conduct regular training & coaching to improve sales pitch, objection handling, and customer interactions.
• Implement incentive programs to boost team motivation and productivity.

3. Process Optimization & CRM Management

• Ensure efficient use of CRM tools (e.g., Salesforce, Zoho, Leadsquared) for lead tracking and follow-ups.
• Monitor call quality, lead conversion rates, and customer feedback for process improvements.
• Work closely with marketing & operations teams to optimize lead flow and enhance customer experience.

4. Customer Engagement & Retention

• Improve customer experience by ensuring high-quality interactions and resolutions.
• Develop strategies for customer reactivation and repeat purchases.
• Identify trends in customer queries & objections to refine sales approaches.

5. Reporting & Analytics

• Analyze sales performance reports and present insights to senior management.
• Track daily, weekly, and monthly targets to identify gaps and improvement areas.

What we are looking for

• .8-12 years of experience in telesales, inside sales, or call center operations.
• Proven track record in team management, sales target achievement, and process optimization.
• Experience in healthcare, e-commerce, fintech, or BFSI industries preferred.
• Strong knowledge of CRM tools & sales automation (Salesforce, Zoho, etc.).
• Excellent communication, negotiation, and leadership skills.
• 6Data-driven mindset with strong analytical abilities.

Must have experience with dialer systems and in-house vendor management. Should possess strong skills in Excel and PowerPoint, along with excellent communication abilities.

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the customer experience team will provide a great opportunity to scale up a business to great heights by leveraging the existing capabilities of Tata 1mg.

Disclaimer

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.