Deputy Manager - Quality

Role & responsibilities

Job Responsibilities:

Promoting quality achievement and performance improvement throughout the organization.

Coordinates, through organizational leaders, educational activities regarding standards, systems and other quality improvement methodologies.

Develop, implement, communicate and maintain a quality plan to bring the organization Quality Systems and Policies into compliance with quality system requirements.

Provides facilitation on process improvement, quality improvement, kaizen and other statistical techniques, and focused training to the management and employees of all network hospitals.

Provides focused surveys, process monitoring, etc, to assess the state of readiness for surveys, and to focus upon continual improvement.

Manage the customer satisfaction survey, consultant survey, internal audits and track recommendations for corrections of identified deficiencies.

Work in collaboration with Hospital GMs, Managers responsible for quality system and accreditation at individual hospitals on Quality and Accreditation activities, focus efforts and provide consistency.

Setting up and maintaining controls and documentation procedures.

Provides on-site consultation to individual entities to assure that data is being used in quality improvement and risk management initiatives.

Provides comparative data for the company, and a resource for benchmarks and best practices.

Monitoring performance by gathering relevant data and producing statistical reports.

Organize and manage quality assurance function in close co-operation with the Departmental Coordinators.

Identifying relevant quality-related training needs and delivering training.

Collating and analyzing performance data and charts against defined parameters.

Manage and maintain the organizations quality inspection Reports

Preferred candidate profile

MHA or MBA (Hospital Management) with 5 + years of experiece