Deputy Manager

Job Title: Outbound Contact Center Manager

Job Location: CBD Belapur (Once a week visit to BKC)

Position Overview:

We are seeking an experienced and dynamic Outbound Contact Center Manager to lead our team of customer service representatives. The ideal candidate will have a proven track record of managing Mutual Fund sales.

Job Responsibilities:

• Develop and implement outbound call center strategies to achieve sales targets and performance goals.
• Monitor team performance, conduct regular performance reviews, and provide constructive feedback to improve results.
• Implement and optimize call scripts, workflows, and processes to maximize efficiency and effectiveness.
• Collaborate with other departments, such as Sales and Marketing, to align outbound campaigns with overall business objectives.
• Ensure compliance with company policies, procedures, and industry regulations.
• Manage day-to-day operations of the outbound contact center, including scheduling, staffing, and resource allocation.
• Drive a culture of continuous improvement, innovation, and customer-centricity within the team.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent work experience).
• Proven experience of 3 years of managing outbound call center operations / direct sales mutual fund / relation manager for IFA channel.
• Experience in managing large Team
• Strong leadership skills with the ability to motivate and inspire a team to achieve goals.
• Excellent communication skills, both written and verbal.
• A track record of meeting or exceeding sales targets and KPIs.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.