Deputy General Manager, IT Business Systems Analysis

The IT Business Partner - Commercials, based in Mumbai, plays a crucial role as the key intermediary between the IT and Commercial business teams. With a team size ranging from 3 to 5 members, you will lead and execute commercial excellence initiatives across sales, marketing, and customer engagement domains. Your responsibility includes driving the integration of digital technologies such as AI/ML and Generative AI to elevate business performance. Managing the end-to-end CRM strategy, encompassing system implementation, enhancement, governance, and performance monitoring, will be a critical aspect of your role. Oversight of daily operations of essential commercial platforms like LMS and E-Detailing tools will also fall under your purview. Ensuring that technology solutions are in sync with business strategies and objectives is paramount to your function. Apart from these core responsibilities, you will lead and coach a team of 35 IT professionals. Collaboration with cross-functional teams to facilitate effective change management and ensure widespread user acceptance of IT tools will be essential. Monitoring project KPIs to ensure timely and cost-effective delivery is another crucial task. Keeping abreast of emerging digital trends to identify avenues for innovation and representing IT in strategic business dialogues and planning sessions are additional responsibilities. To qualify for this role, you should ideally hold a Bachelor's or Master's degree in Information Technology, Computer Science, or a related field. An MBA or equivalent qualification will be advantageous. With a minimum of 12 years of IT experience, particularly in business partnering roles supporting commercial functions, you should have a proven track record in managing CRM systems and digital transformation initiatives. Prior exposure within the pharma or healthcare industry will be beneficial. In terms of skills, strong leadership and team management capabilities are a must. Profound knowledge of CRM platforms, LMS, and E-Detailing tools is essential, along with a solid understanding of AI/ML/Generative AI technologies and their commercial applications. Excellent stakeholder engagement and communication skills, proficiency in change management and project governance, as well as strategic thinking abilities to translate business requirements into IT solutions are vital for success in this role.,