Deputy Branch Manager _ Bank

Job Summary:

The role is responsible for managing cash operations, ensuring compliance with regulatory guidelines, delivering superior customer service, and supporting overall branch administration. This includes handling high-volume cash transactions, remittances, reconciliations, MIS reporting, audit compliance, and team management.

Key Responsibilities:

Cash Management & Operations:

• Manage day-to-day cash transactions including receipts, payments, ATM replenishment, doorstep banking, and CMS cash handling.
• Maintain optimal End of Day (EOD) cash balances while minimizing the overall cost of cash.
• Ensure compliance with RBI regulations on counterfeit currency, note exchange, and soiled/mutilated note handling.
• Manage and issue secured stationery including FCY instruments with proper custody.
• Handle clearing settlements, CTS processing, and both domestic and foreign remittances.
• Generate and review MIS reports such as BJR, Cash Transaction Report, Suspense Monitoring, and Large Transactions Report.
• Maintain awareness of administrative regulations impacting cash and remittance functions.

Customer Service:

• Deliver exceptional service to customers by processing enquiries and instructions within defined TATs.
• Maintain high standards of service quality to meet or exceed customer expectations.

Branch Administration:

• Ensure there are no write-offs or P&L hits due to operational errors.
• Adhere to operational process notes, guidelines for teller functions, and clearing operations.
• Provide support for audits by preparing required documents and addressing audit findings promptly.
• Act as a backup for other team members within the operations unit.
• Responsible for voucher management, storage, and timely offloading to the designated vendor.

Team Management & HR Practices:

• Assist in recruiting, coaching, and developing team members.
• Set clear goals and provide regular feedback to direct reports.
• Escalate operational challenges and propose solutions to improve efficiency.