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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

vadodara

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure compliance with legal guidelines during product repossession.

Travel with Recovery Officers (ROs) as needed.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Monitor and improve collection performance through average collection reports.

Legal recovery for Urban NPL (Non-Performing Loans) Wheels (Vehicle Finance) Repo and Legal Management.

Litigation and case management.

Ensure compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer or agency visits.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossession of products.

Willingness to travel with Recovery Officers.

Experience in timely allocation of cases among team members.

Proficiency in Excel for daily tracking and performance management.

Ability to maintain accurate records of customer interactions and transactions.

Strong escalation management and issue resolution skills.

Experience in managing Daily Risk Reports (DRR).

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming team members to enhance skills.

Proven team management experience within collections functions.

Problem-solving skills during the collection process.

Ability to manage and improve average collection reports.

Experience in legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Litigation and case management experience.

Strong compliance and risk mitigation knowledge.

Experience in reporting and documentation.

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Deputy Area Manager - Debt Management Services - Consumer