Deputy Area Manager - Debt Management Services - Consumer

Duties and Responsibilities

• Deliver on collection analytics as a practice and capability - Work with large structured and transactional data to build a robust collection analytics framework across products and across collection life cycle from Current Bucket to write off stage
• Develop Well-Defined Strategies for Collections of Delinquent Loans - Segmentation, prioritization and effective channel strategy, Forecasting, simulations, building strategies to improve business performance
• Analyzing the historical data and provide suitable framework to guide the collection team.
• Analyze data to identify emerging customer trends - Strengthen relationships with existing analytics partners to continue to leverage capabilities?Identifying areas of weaknesses, recommending solutions and supporting the collection team to achieve targets
• Scan environment and be up to date on emerging trends globally on collection analytics and build use cases
• Analyze current environment & collection trends and provide improvement solutions?Collaborate with collection team to understand requirement and come up with solutions to their requirements
• Effective communication with stakeholders teams, Business partners, IT partners and Senior Management
• Formulate strategies and plan deliverables to deliver on the operational goals for the function and the team

Required Qualifications and Experience

Education qualification: MBA Finance/Stats graduates.