Delivery Supervisor

Job Summary:

Provilac Milk is seeking a Delivery Supervisor to oversee our last-mile delivery operations for milk and milk products in Pune. The ideal candidate will ensure efficient, timely, and accurate delivery to our customers, maintaining high standards of service quality.

Responsibilities:

• Supervise and manage a team of delivery drivers, ensuring all routes are covered and deliveries are made on schedule.
• Plan and optimize daily delivery routes to maximise efficiency and minimize delays.
• Monitor delivery performance, track key metrics, and implement improvements as needed.
• Ensure all delivery vehicles and equipment are in good working condition and comply with safety regulations.
• Handle customer inquiries and resolve delivery-related issues promptly and professionally.
• Maintain accurate delivery records, including delivery confirmations and any discrepancies.
• Coordinate with the warehouse team to ensure accurate order fulfillment and timely dispatch.
• Implement and enforce company policies and procedures related to delivery operations.
• Provide training and guidance to delivery drivers on delivery procedures, safety protocols, and customer service standards.
• Address and resolve any delivery delays or issues that may arise.

Qualifications:

• High school diploma or equivalent; additional education or certification in logistics or supply chain management is a plus.
• Proven experience as a delivery supervisor or in a similar role, preferably in the dairy or food industry.
• Valid driver's license and a clean driving record.

Skills:

• Strong leadership and team management skills.
• Excellent organisational and time-management skills.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Good communication and interpersonal skills.
• Familiarity with delivery management software and GPS systems.
• Knowledge of Pune's geography and delivery routes.
• Ability to work early morning hours.
• Physical stamina to oversee delivery operations.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Night shift

Experience:

• Delivery coordination: 3 years (Preferred)
• Route mapping: 3 years (Preferred)
• Route planning: 3 years (Preferred)
• Delivery Management: 3 years (Preferred)

Work Location: In person