Delivery Senior Specialist

Job Description: Role Overview: You will be responsible for providing Level 2 support for Service Management, with a focus on Incident Management, Change Management, and Problem Management. Your role will involve utilizing your ample experience in these areas to ensure the smooth operation of services. Key Responsibilities: - Manage and resolve incidents, changes, and problems to meet service level agreements. - Utilize your knowledge of Project Management to effectively handle service-related projects. - Document items for Critical Incidents and Changes to maintain accurate records and support decision-making processes. - Perform Dashboard management to monitor service performance and identify areas for improvement. Qualifications Required: - Proven experience in Incident Management, Change Management, and Problem Management. - Strong understanding of Project Management principles. - Excellent documentation skills for Critical Incidents and Changes. - Proficiency in Dashboard management tools. (Note: No additional details of the company were provided in the job description),