Delivery Senior Specialist

As a Service Management Level 2 support team member, your role will involve handling Incident Management, Change Management, and Problem Management. You should have a strong background in these areas to effectively respond to and resolve issues. Key Responsibilities: - Manage and resolve incidents in a timely manner - Implement changes following the change management process - Identify and address problems to prevent future incidents Qualifications Required: - Experience in Incident Management, Change Management, and Problem Management - Proficiency in Project Management - Ability to document critical incidents and changes effectively In addition to the role responsibilities, you will also be involved in dashboard management to track and monitor key metrics.,