Job
Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, youll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. Youll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You ll routinely engage with Director, Clevel executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW s. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a highperforming team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features Developing and overseeing the implementation of innovative, forwardlooking IT strategies for customers Managing practice P&L, ensuring ontime and withinbudget delivery of customer engagements Driving business development initiatives and exceed customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledgesharing, mentorship and other careeradvancing resources here to help you develop into a betterrounded professional. Work/Life Balance We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. 15+ years experience in IT and/or Management Consulting, with at least 3 years in a people leadership role. Experience managing IT transformation projects Bachelors degree in Computer Science, Engineering, related field, or equivalent experience Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading highperforming service line teams including business operations and financial management. Handson experience leading the design, development and deployment of complex customer experience and emerging technology strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies. Proven experience with software development life cycle (SDLC) and agile/iterative methodologies. Advanced technology degree or AWS Professional level certifications (e. g. , Solutions Architect Professional, DevOps Engineer Professional) preferred Strong project management and resource management capabilities Financial acumen with P&L management experience Ability to navigate complex stakeholder relationships and drive change Sales and negotiation skills for opportunity capture and proposal development Excellent communication, presentation, and negotiation skills with the ability to build and maintain Clevel client relationships Experience designing and implementing modern, scalable cloud solutions on emerging technologies.
