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Delivery Operations Team Lead-Messaging

Delivery Operations Team Lead-Messaging

Accenture

7 - 11 years

8 - 13 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

operational support service operations documentation web technologies troubleshooting algorithms logistics management warehouse management logistics operations logistics english language process audit java sop data structures delivery operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do? We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigationsAs a Product Operations Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You'll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for? ?Attention to detail with a process-oriented mindset?High level of discretion and sound judgment in handling sensitive accounts?Effective written communication skills and documentation abilities?Ability to work independently and manage time efficiently across multiple workflows?Knowledge or experience of having used enterprise business suites such as Google Workspace

Skill Name Proficiency Level Manual product activationAdvancedAccount review & risk flaggingProficient Program audit & policy adherenceAdvanced English language competency Master Shareholder communications Proficient Documentation and Justification Proficient?Experience with tools/systems used for case management, ticketing, or account review processes?Prior work in customer/user interface, product support and activation, or trust & safety domains is a plus?Soft Skills

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts

?Product Activations?Manually review and process product activation requests within a defined product suite?Validate eligibility criteria and ensure all activation guidelines are met?Log and document all activation decisions with accuracy and compliance checks?Program Maintenance?Conduct routine and ad-hoc account reviews for participating non-profits?Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria?Document all actions taken in internal systems and escalate questionable cases as per SOPs?Support for Initiatives & Special Projects?Provide operational support for onboarding new programs or partners?Participate in one-time deep-dive investigations into anomalies or specific request categories?Collaborate with cross-functional teams to execute special project deliverables tied to product operations
Qualification Any Graduation

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Delivery Operations Team Lead-Messaging