Delivery Operations Representative

Role Overview: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Key Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments effectively. - Drive people management activities within the delivery team. - Ensure service delivery quality and cost management. - Implement process improvements for operational efficiency. - Analyze and optimize service delivery processes. Qualifications Required: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of IT operations and service delivery processes. - Experience with incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with cloud technologies. (Note: Additional details of the company were not provided in the job description),