Delivery Operations Associate Manager

Dear Candidates,

Skill required:

• Lead a team of business administration specialists in providing high-quality business administration services to clients.• Develop and implement strategies for acquiring and retaining clients.• Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business.• Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement.• Providing coaching, training, and mentoring to the team leads to develop their skills and expertise.• Collaborate with Internal departments and operations, to ensure the successful execution of business objectives.• Develop and maintain a deep understanding of the UK Pensions landscape, including industry trends, overall understanding of end-to-end insurance policy cycle, emerging technologies, and regulatory requirements.• Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations.• Prepare and present reports to senior management on team performance, client satisfaction, and business metrics.

  Roles and Responsibilities:

  • 12+ years of experience in UK Pension domain Business Administration.• 5+ years of experience in managing processes across business administration with people span of 35 50 employees.• Experience with remote transition, hands on with process reporting: SLA, TAT, Quality, AHT, NIGO, RCA, • Experience in New Business, Claims Processing including Death Claims, Money In/Out, Benefits, Cash Management & Recon, Payroll, Cash /Credit Control.• Good understanding of UK Pension front-to-back platforms. Certifications in the UK Pension will be an added advantage.• Demonstrate a thorough understanding of operational front-to-back procedures that support UK Pension operations.• Strong understanding of various risks spanning across financial reporting, access governance, data security, and privacy and process controls associated with operational processes in this space with ability to implement control framework.• Detail oriented to avoid, eliminate and mitigate risks. • Strong communication and negotiation skills, and experience in handling CXO level stakeholders.• Should have led and managed Operations transformation and change at scale including RPA, OCR, data analytics, workflow etc. and have good track record of driving productivity and efficiency within the Organization at scale.• Strong background /culture with ability to identify future risks.• Experience in thorough contingency planning to ensure strong resiliency.• Ability to define and implement excel risk metrics to ensure process is tracked and monitored successfully.• Ability to understand and analyze complex problems and provide effective, tactical and strategic solutions.• Excellent understanding of business strategy and applying this lens when making decisions. Aptitude to operate at varying levels of details (strategic to close attention)• Excellent leadership skills, ability to manage a team in critical situations, and drive holistic engagement.• Ability to identify and implement improvement opportunities across processes, reporting and controls.• Excellent leadership skills, ability to manage a team in critical situations and drive holistic engagement.• Ability to identify and implement improvement opportunities across process, reporting and controls.

Any Graduation