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Delivery Operations Associate

Delivery Operations Associate

Accenture

1 - 3 years

6 - 10 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

operations workday customer service design business rules hr process improvement analytical skills root cause analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Skill required: Employee Services - Employee Data Process Design
Designation: Delivery Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.What are we looking for?
EducationGraduate DegreeTotal Years of Experience2 years of ExperienceTotal Years of Role Specific Experience2 years of Experience

HR Transactions / Workforce Data AdministrationMandatoryHR Systems - Workday and ServiceNowPreferredMS OfficeMandatoryEmail Writing SkillsMandatoryProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)MandatoryVerbal Communication :Sentence Mastery, Vocabulary,Fluency,PronunciationMandatoryExcel knowledge - pivot tables, ability to slice & dice data, read and infer dataMandatoryCustomer Service SkillsMandatory
Roles and Responsibilities: "Responsibilities:-1. Read, understand and analyze client process as per the business rules.2. Execute the process accurately and timely as a hands on processor.3. Escalate issues and seek advice when faced with complex issues/problems.4. Participate in client conference calls and prepare minutes of meeting'. 5. Ensure LWI's are followed and updated regularly and train the team members on process updates.6. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS.10. Always demonstrate the highest level of customer service.11. Pay close attention to detail and follow through to resolve any outstanding issues.12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed."
QualificationAny Graduation

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Delivery Operations Associate