DELIVERY MANAGER TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Job Description

As an Assistant Manager - Payroll,you will be supporting the end-to-end payroll related activities while ensuring you are adhering to the policies and processes. Your primary responsibilities include: Process payroll data in accordance with legal, IBM and customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies Monitor execution of compliance activities if required Perform any activities related to electronic payslip handling Communicate any risks to thepayroll process or deadlines in accordance with escalation paths Interact with employees, clients, payroll stakeholders or third-party providers to process payroll data and ensure the correct and timely pay Report the status of thepayroll cycle in a timely and accurate manner Support year-end processes or any other country-specific processes not related to themonthly payroll cycle Initiate and actively support any continuous improvement activities or other process and/or tool improvements using the existing change management channels Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate or postgraduate with 6-8 years of experience in payroll operations for any International IT / ITES Company Good communication skills in English both oral & written Strong knowledge of MS Excel and MS Word Ability to pre-empt potential issues and reprioritize work to meet ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Proven experience in People management will be an added advantage. Must have the ability to resolve difficult customer service issues