Job
Description
As the IT Infrastructure Senior Delivery Manager at UST, your role involves overseeing end-to-end global service delivery for key Infrastructure domains such as Datacenter, Cloud, Network, Workplace, and IT Operations. Your responsibilities encompass a mix of operational leadership, financial management, stakeholder engagement, and business growth initiatives to ensure delivery excellence and client satisfaction while driving cost optimization and business development. **Key Responsibilities:** - Lead global Infrastructure delivery operations across multiple accounts and service lines. - Oversee delivery for Cloud (AWS, Azure, GCP), Datacenter, Network, Security, and Workplace services. - Ensure SLA compliance, governance adherence, and continuous service improvement. - Manage transitions, steady-state operations, transformation programs, and service modernization initiatives. **Financial & Cost Management:** - Own the P&L for Infrastructure delivery operations and drive overall profitability. - Develop budgets, forecasts, and cost models aligned with account and organizational goals. - Improve resource utilization and reduce operational costs while maintaining delivery quality. **Stakeholder & People Management:** - Build and nurture strong relationships with global clients, internal stakeholders, and delivery teams. - Collaborate with business, pre-sales, and account leadership to align delivery outcomes with client expectations. - Lead, mentor, and develop a high-performing global delivery organization. **Business Development:** - Identify growth opportunities within existing accounts in partnership with sales and account teams. - Support proposal creation, solution presentations, and RFP responses. - Drive revenue growth through proactive engagement, upselling, and cross-selling of infrastructure services. - Represent the organization in client meetings, governance forums, and business reviews. **Qualifications Required:** - 20+ years of experience in IT Infrastructure delivery and operations within an IT services environment. - Proven experience leading large-scale, multi-location delivery teams (500+ FTEs preferred). - Strong domain knowledge across Datacenter, Cloud, Network, Security, and End-User Computing. - Demonstrated experience in financial management with full P&L accountability. - Strong stakeholder management, communication, and leadership capabilities. - Experience in business growth, pre-sales engagement, and client expansion activities. - Understanding of ITIL processes, automation initiatives, and service transformation. **Education & Certifications:** - Bachelors or Masters degree in Computer Science, Information Technology, or related fields. - Preferred: ITIL Expert, PMP, and/or Cloud certifications (AWS, Azure, GCP). At UST, a global digital transformation solutions provider, you will have the opportunity to work alongside the world's best companies and make a real impact through transformation. With a workforce of over 30,000 employees across 30 countries, UST is committed to innovation, agility, and creating boundless impact. As the IT Infrastructure Senior Delivery Manager at UST, your role involves overseeing end-to-end global service delivery for key Infrastructure domains such as Datacenter, Cloud, Network, Workplace, and IT Operations. Your responsibilities encompass a mix of operational leadership, financial management, stakeholder engagement, and business growth initiatives to ensure delivery excellence and client satisfaction while driving cost optimization and business development. **Key Responsibilities:** - Lead global Infrastructure delivery operations across multiple accounts and service lines. - Oversee delivery for Cloud (AWS, Azure, GCP), Datacenter, Network, Security, and Workplace services. - Ensure SLA compliance, governance adherence, and continuous service improvement. - Manage transitions, steady-state operations, transformation programs, and service modernization initiatives. **Financial & Cost Management:** - Own the P&L for Infrastructure delivery operations and drive overall profitability. - Develop budgets, forecasts, and cost models aligned with account and organizational goals. - Improve resource utilization and reduce operational costs while maintaining delivery quality. **Stakeholder & People Management:** - Build and nurture strong relationships with global clients, internal stakeholders, and delivery teams. - Collaborate with business, pre-sales, and account leadership to align delivery outcomes with client expectations. - Lead, mentor, and develop a high-performing global delivery organization. **Business Development:** - Identify growth opportunities within existing accounts in partnership with sales and account teams. - Support proposal creation, solution presentations, and RFP responses. - Drive revenue growth through proactive engagement, upselling, and cross-selling of infrastructure services. - Represent the organization in client
