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Posted:1 day ago| Platform: Foundit logo

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Skills Required

Team Management Service delivery managemen* Client Service

Work Mode

On-site

Job Type

Full Time

Job Description

Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project. The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel. The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction. Responsibilities: Oversee overall service delivery management. Ensure adherence to Service Levels. Collaborate with client Service Delivery management personnel. Manage the compilation of metrics around open tickets, backlog, aging, etc. Drive metrics-driven continuous improvement and customer satisfaction. Must-Have: Proven experience in delivery management. Strong leadership and team management skills. Excellent communication and stakeholder management abilities. Proficiency in using ServiceNow (SNOW) toolset for incident management. Good-to-Have: Experience in managing Oracle-related projects. Familiarity with ITIL processes and frameworks.

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Shashwath Solution
Shashwath Solution
www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

    Key People

  • Amit Sharma

    CEO

  • Sneha Rao

    CTO

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