Delivery Lead - Business Ops & CX

You will be joining Ambak, a fast-growing fintech startup aiming to revolutionize the home loans landscape in India. As a key member of the team, you will play a crucial role in streamlining operations and driving impactful outcomes across various functions. **Role Overview:** As a pivotal part of Ambak's operational backbone, you will not only optimize call center workflows but also tackle cross-functional challenges with a focus on efficiency and effectiveness. Your work will directly impact how thousands of customers and partners are served on a daily basis. **Key Responsibilities:** - Rewire and enhance the functioning of inbound, outbound, and support call flows - Establish key performance indicators (KPIs), dashboards, and review mechanisms to boost performance - Collaborate with the product and tech teams to fine-tune dialer logic, routing, and tracking - Take ownership of critical projects spanning pre-sales, servicing, and fulfillment - Set clear objectives, align teams, and facilitate rapid review cycles - Act as a liaison between the founders and various teams to ensure seamless execution - Dive into complex challenges, provide clarity, and drive solutions - Utilize data insights to design efficient processes and ensure follow-through - Foster a culture of systems thinking focused on scalability and long-term success **Qualifications Required:** - 3-6 years of experience in operations strategy, process excellence, or consulting - Demonstrated track record of delivering results in call center operations or related areas - Strong analytical skills coupled with a structured approach to execution - Ability to balance big-picture thinking with detailed, hands-on implementation **Bonus Points For:** - Background in fintech, lending, or fast-paced startup environments - Comfort working collaboratively with technology and product teams to develop operational systems If you are looking to work closely with founders on critical business challenges, build scalable systems from scratch, and shape the future of home ownership and housing finance in India, Ambak offers a unique opportunity to make a significant impact. If you are ready to take on this exciting challenge, please share your CV at sanjog.katyal@ambak.com and help us in our mission to redefine the mortgage industry.,