Delivery Lead Associate Manager

Hi

we are hiring for delivery lead

Contarct : 6 months

whatsapp on 7975480420 or mail ur cv on v.monika@gmail.com

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Human Resource graduate/Post Graduate with relevant delivery & transformation experience with a sound knowledge end to end Talent Acquisition processes. Expected to work on strict deadlines, in a high-pressure business environment while being a good team player. Prior HR delivery or HR Consulting experience in the IT/BPO Industry across clients especially working as a primary recruiter/recruiting manager while driving transformation is mandatory. Should be open to work in different time zones as per the business requirement.

Key Responsibilities:

• Provide end to end process and policy expertise/input to future state Global and Local design for all Global Recruitment process including Data analysis, Pipeline management, Trend analysis, Marketplace analysis, Talent forecasting, Requisition Management, Sourcing, Screening, Onboarding & Retention of Candidate

• Provide leading practices, Industry benchmarks and process design considerations incorporating build to operate efficiency design principles

• Provide leading input for technology configuration (Cloud HRIS – Workday/Success Factors, Taleo or other ATS) and assist in identifying gaps and matching automation opportunities

• Provide inputs and participation in end to end process scenarios development and testing for recruitment module of Cloud HRIS or ATS

• Create and maintain Job Aids, Global and Local Work Instructions and help train Service delivery teams

• Participate in Global/Local client calls, lead full dress rehearsal preparations before Go Live, provide Hypercare support during Go Live

• Provide input to the creation of a Global Quality Framework with quantified measurement criteria’s in alignment with client/contractual needs

• Participate and lead continuous process improvement agenda and share Innovative practices resulting in measurable client value creation

• Own and manage all process escalations, while working with Global Service delivery teams

• Evaluate process and technology gaps in Talent Acquisition, works with internal and Client stakeholders to affix permanent as well as interim solutions

• Meet Hiring Plans provided by the Client

• Reporting of capacity utilization, hiring trends, productivity, time to fill, and other applicable SLAs and OLAs

• Meet targets provided by Client for hiring plans across geography supported

• Leverage onshore:offshore model by working with internal stakeholders to meet targets and optimize capacity utilization

• Consultative approach with Client stakeholders providing industry best practices in Recruitment and Talent Acquisition

• Run Delivery Center as P&L and be accountable for running a profitable business

• Provide oversight of all major TA processes from a client perspective

Advisory and Coaching

• Advise client account leadership regarding TA aspects of key business strategies, issues and decisions and potential problem areas

• Be data driven and provide proactive insights to account leadership for TA processes

• Provide solutions to meet Client expectations on people, process and technology aspects

• Be an industry leader while representing Accenture in conversations with Client

• People Initiatives & Team building

• Responsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the account

• Determine appropriate HR team model to maximize HR support in context of overall account needs

• Lead/participate in setting account-wide Human Capital Strategy and people initiatives

People Management:

• Level 9-13 will be the span for this role

• Should have managed span of 80-100 FTEs/Contractors

• Manage team or recruiters and recruitment admins supporting Talent Acquisition processes outsourced to Accenture for the given Client

• Implement and operationalize process and technology in Delivery Center and processes outsourced to the Delivery Center assigned to for Talent Acquisition processes

• Facilitate annual performance management activities for account

• Provide performance support and coaching for the team

• Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retention

• Identify People programs to put in place at Account

• Provide coaching and guidance on career development of team members (training, supervision, evaluation)

• Facilitate team work and process integration across the team

• Responsible for engagement of team members

• Contribute to a positive work environment and promote teamwork

Qualifications

• Graduation/Post Graduation in Human Resources from a top school/college preferred

• Minimum 7+ years of experience in HR consulting & delivery for Recruitment processes across multiple clients

• Workday, Taleo or SuccessFactors certification preferred

• Cross industry exposure on Recruitment transformation projects

• Exposure to Lean, Six Sigma and Operational Excellence practices

• Preferred Global Recruitment certification (like SHRM, AIRS)

Scope:

• Stakeholder Management

• Change Management

• Talent Management

• US Recruitment

• Demand Management

• Leadership Development

• Succession Planning

• Journey Management

• Demonstrates excellent client care skills.

• Expert knowledge and vision for the assigned service line.

• Produces solutions to complex business problems.

• Develops new concepts and opportunities within their Service Line.

• Contributes to policy and direction setting.

• Complies with all Client and Accenture Data Security and Quality requirements.

Role Accountability:

• Is accountable for the results of the Service Line activities to both Accenture and Clients.

• Accountable for ongoing management of effective client service relationship within the service line.

• Develops new approaches and processes.

• Interfaces with other team leads, management and client staff and ensures good working relationships.

• Ensures the service line operations are efficient and effective and that SLA's are met.

• Ensure the first class delivery of service to clients.

Operational

• Accountable for the delivery of contracted services within the assigned service line.

• Requests and assigns resources and responsibilities within the service line to deliver business results.

• Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line

• Design and implement the procedures and principles for how the service line will be operated on a daily basis.

• Manage and action issues; reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line.

• Champions the client processes within the service line.

• Accountable for client satisfaction with the service line.

• Acts as the escalation point for problems/issues within the service line.

• Actively looks for ways to grow skills and experience within the Service Line.

Financial/Contract Management

• Financial Management

• Contract Compliance

Core Competencies

• Change Management, leadership, coaching and Influencing skills

• Very strong oral & written communication and Senior stakeholder management skills

• Ability to work and deliver under compressed timelines

• Excellent analytical and problem-solving skills and ability to handle difficult client interactions

• Excellent MS Office Skills (Power point, excel, Visio)

• Global exposure know-how of different cultures

• Travel readiness and flexibility to work in different time zones

PROCESSES

Core Recruitment, Recruitment Admin and Contact Center

Relationships:

Reports to: Manager

Supervises: CL 9-13

Knowledge/Skills Requirements:

• Critical Thinking

•   Thorough understanding of the Service Line.

•   Thorough understanding of Business Process Outsourcing

•   Service Delivery Experience

• Multi-cultural awareness.
• English required
• Business Case Development
• Business Operations Management
• Business Process Design
• Business Process Implementation
• Operations Management
• Problem Solving
• Process Architecture
• Quality Management
• Service Quality Management

Core Competencies

• Professional Qualities

•    HR Operations Experience

• Good oral and written communication skills
• Ability to identify and effectively use resources
• Excellent customer service skills
• Operational Excellence skills

JOB REQUIREMENTS

Education Equivalent

Graduate

Experience

10-14 years of overall experience in recruitment operations or international contact center

Talent Acquisition Certification a plus

Working Conditions – US Hours

• Shift timings (7am – 3pm ET,/ 5:00pm -03:00 am IST)
• Shifts and Workdays will be rotational
• Workday – Mon to Saturday (5 working days; 2 week offs together)
• H ys may be working during peak season (2 week offs together)H