Debt Manager-Flows-Cross Sell

Job Requirements

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Track the portfolio for specific buckets in the assigned area.
• Control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
  

• Maintain administrative data related to collections, such as delinquent account history.
• Provide and maintain MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.
  

• Graduate – Any discipline
• Post Graduate – Any discipline
  

Experience

• Minimum of 2 or more years of experience in collections.
  

• Strong organizational and planning skills.
• Ability to manage teams and external agencies.
• Excellent communication and follow-up skills.
• Understanding of legal guidelines and recovery processes.
• Proficiency in maintaining MIS reports and administrative data.