DDI Engineer

DDI Engineer

Location : Bangalore

Competitive Salary & Benefits

We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure Due to continued customer requirements, we have an exciting opening as DDI Network Engineer supporting the worlds largest manufacturing company & other Systal customers.

What will you be doing?

• Maintain and enhance DDI observability tools

• Monitor health and performance of all service components at service and infrastructure layer

• Perform incident handling and resolution

• Help develop models for pro-active failure mgmt.

• Provide around the clock, around the globe support.

• Pro-active alerting of raising fault-condition.

Who are looking for?

• Detailed understanding of DHCP and DNS protocols

• Incident handling and resolution

• Troubleshooting and root cause analysis

• Capacity and threshold monitoring

• Integration into wider network-management automated tool landscape

• Design, automate and implement manual DDI-related processes into an automated set of workflows to

• streamline service operability

• Deep understanding of DNS, DHCP, IPAM, ServiceNow

• Required knowledge of the following tools, technology and software:

SevOne, Pliant, FwdNetwoks, NetBox, etc.

• Familiarity with Agile methodologies and tools like JIRA or similar.

• Practical experience with ServiceNow for ITSM processes. • Strong troubleshooting and analyticalskills.

• Excellent verbal and written communication abilities.

Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field. Fantastic working environment our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually. Systals core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the worlds most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!