Incident Manager Competitive Salary and Benefits Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our always developing work force. As part of this developing work force we are currently looking for an Incident Manager to join our team. What will you be doing? As our new Incident Manager you will coordinate and drive customer network incidents and IT infrastructure incidents based on ITIL Incident Management framework in order to restore normal service operation as quickly as possible minimising the disruption to businesses. This will be done through: Managing & Driving, Network & IT infrastructure escalated incidents. Supporting Major / Multiple incident management. Managing incident progress & resolution communications. Establishing internal & external progress bulletins & Flash reports. On call duty for out of hours incident management. Service incident reporting. Incident progress & reason for outage/root cause if available. Suggest improvement action assignment & tracking. Interface relationship management. What skills and experience are we looking for? This role would be perfect for an ambitiuous IT expert looking to progress their career, with the following: Excellent communication skills both verbal and written. Proactive attitude. Ability to work within a pressured environment. Able to manage and co-ordinate multiple activities. Willingness to study towards ITIL certification. Why come and work with us at Systal? As part of the Systal team you will receive a competitive salary & benefits package, be part of an exceptional training and development programme and work as part of a hybrid/flexible team. To confirm, this role will be completed via 12-hour shifts.

The Network Reporting Analyst is responsible for managing, maintaining, and delivering accurate and timely monthly reports covering availability, capacity, and usage metrics for various customers. This role plays a critical part in ensuring service performance visibility and operational efficiency through meticulous data validation and reporting. The role carries significant responsibility for on-time delivery, with failure to meet deadlines incurring business and contractual penalties. Key Responsibilities: Manage and maintain a comprehensive set of monthly reports spanning availability, capacity, and usage metrics tailored for diverse customer needs. Ensure the timely and accurate delivery of all reports, strictly adhering to agreed schedules to avoid business impact and contractual penalties. Perform detailed validation and verification of data using PRTG monitoring tools, ensuring data integrity and accuracy before report generation. Utilize advanced Excel functionalities and Power BI dashboards extensively to analyse, process, visualize, and present complex datasets in an accessible, actionable format. Collaborate closely with internal teams including Network Operations, Service Delivery, and Customer Success to gather data requirements and troubleshoot discrepancies. Monitor report production workflows, identify bottlenecks or failures, and implement process improvements to optimize reporting accuracy and timeliness. Maintain and update documentation, templates, and reporting procedures to ensure consistency and compliance with company and client standards. Proactively communicate with stakeholders on report status, issues, and resolution plans. Provide insights and recommendations based on capacity and availability trends to support capacity planning and risk mitigation. Required Skills and Experience: Technical Skills: Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, macros/VBA, and data modelling. Proven experience with Power BI for building interactive dashboards and complex data visualizations. Hands-on experience with PRTG or equivalent network performance monitoring tools for data validation. Strong understanding of IT infrastructure metrics such as availability, capacity, performance, and usage. Personal Attributes: Exceptional attention to detail and strong analytical skills. Ability to work under pressure and manage multiple, time-sensitive deliverables with strict SLAs. Strong organizational and time management skills. Excellent communication skills for effective stakeholder engagement. Proactive approach to problem identification and resolution. Experience: Minimum 5 years' experience in networking engineering, IT reporting, or related field. Experience working with customer-facing reports and adherence to contractual reporting timelines. Previous experience in a service provider or managed services environment preferred. Qualifications: Degree in Information Technology, Computer Science, Engineering, or related field preferred. Certifications in ITIL, Capacity Management, or Data Analysis tools are advantageous. Performance Metrics: On-time delivery rate of monthly reports (target 99%). Accuracy and completeness of reports validated by internal audit or customer feedback. Reduction in report errors and exceptions over time. Successful implementation of process improvements increasing efficiency.

Site Reliability Engineer Competitive Salary & Benefits Bangalore Systal is a global managed network and security service and transformation specialist. We consult, deploy, and integrate multi-vendor technologies which help enterprise businesses maximize the security and value of their complex IT infrastructure. Across our 24/7 Network and Security Operations Centers, we manage over 200,000 assets across 78 countries, providing innovative and resilient solutions that help enterprises meet complex technology requirements, replace unsecure and ineffective legacy technologies, and securely solve todays critical IT and business challenges. Due to new project wins, we are now beginning our recruitment of Site Reliability Engineers to join our Bangalore team. What will you be doing? Designing and implementing scalable network infrastructure Automate repetitive tasks to reduce manual intervention and improve efficiency Develop and maintain tools for network monitoring, performance measurement, and alerting Collaborate with development teams to ensure network reliability and performance objectives are met Conduct root cause analysis of network incidents and implement measures to prevent recurrence Participate in on-call rotations to provide 24x7 support for critical network issues Continuously improve network performance, reliability, and scalability through proactive measures and innovative solutions Who are we looking for? Proficiency in Python, Go, or other scripting languages understanding of enterprise network architecture Linux system administration skills Expertise with monitoring and observability tools (e.g., Prometheus, Grafana, Nagios) Experience with API frameworks and RESTful services Relevant network certifications such as CCNP, CCIE, JNCIP Strong understanding of SDLC (Software Development Life Cycle) processes Proficiency in Agile and DevOps methodologies Cisco Certified DevNet Associate Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training. Fantastic working environment our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually. At Systal we strive to be the best we can be and have a positive influence on our customers, our people, and our communities. If you are keen to join our journey and join the Systal team, send in an application by clicking the below link.