DC Lab Engineer (Contract 6-12+ Months) - Bengaluru

World Wide Technology (WWT)

DC Lab Engineer

Role – DC Lab Engineer

Contract: 6 Months with possible extensions

Location: Bengaluru, Karnataka

Organization Statement

The Global Solution Engineering (GSE) Demo Team enables Customers and Partners to experience Cisco solutions first-hand through the dCloud and CPOC platforms.

By showcasing how the Cisco Portfolio solves real business challenges, GSE helps accelerate decision-making and shorten the sales cycle. Whether it’s a scripted, repeatable demo or a fully customizable lab with full administrative control, the dCloud platform delivers secure, scalable access to demo content—anywhere, on any device, across internal and external networks.

Position Summary

The successful candidate will be part of the team responsible for day-to-day management of the dCloud and CPOC datacenter environment. This includes proactive and reactive management, working with the design and implementation teams to install and remove equipment, configuring equipment as it is installed in the datacenter, implementing changes, providing input into weekly operations calls, timely reporting of issues, log file management, configuration of management tools and other standard day to day operational tasks. This is a highly diverse role requiring an individual with strong technical skills, an engaging personality and the capacity to work with or without supervision. Must have a strong desire to develop new skills and be a great team player.

This is a fast paced and challenging environment offering you the opportunity to make your mark. You will have support from the wider team but the expectation is that you own your work.

Job Responsibilities:

Day to Day

Infrastructure provisioning and troubleshooting (rack and stack)

Managing CAI (Cloud and AI) equipment as per request from Engineers

Updating management systems and documentation

Troubleshooting networking and hardware issues

Handling requests from lab customers

Managing datacenter Infrastructure in RTP campus

Creating and resolving support tickets

On Demand

On-going project work

Produce High quality documentation (Visio, Omnigraffle, Confluence)

Minimum Requirement, Skills & Attributes:

Managing network infrastructure - code upgrades, log file management, troubleshooting, configuring interfaces, access lists etc.

Demonstrable working knowledge of Cisco IOS and/or NXOS, including the latest code revisions, upgrading/downgrading code and the CLI.

Demonstrable working knowledge of L2 and L3 Networking.

Current knowledge of Cisco hardware, including Network Modules, Interface Cards, Power over Ethernet, etc.

Ability to Manage VMware and UCS environment (managing and maintaining)

Ability to image bare metal servers and install VMware vSphere.

Ability to install Windows, Linux and appliance O/S on Virtual Machines.

Ability to transfer files using FTP, TFTP, USB, , etc.

Ability to open and manage cases / trouble tickets with third-party vendors

Demonstrated knowledge of troubleshooting from Layer 1 through Layer 7 of the OSI model.

Demonstrated knowledge of SSH, HTTPS, and VPN in a Cisco environment.

An appreciation of the following would be useful - Cisco telephony solutions, Cisco Security products, Cisco wireless, BYOD, Cisco UCS.

Qualifications:

Ability to self-manage with excellent time management skills and the ability to organize competing priorities and tasks; as well as, support projects within various global time zones

Must possess a sense of urgency, able to respond to the shifting demands of a team driven by critical time-to-market business demands, and able to drive the development of cross-functional projects to successful deployment

Flexibility: Performing a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accepting new challenges, responsibilities and assignments. Able to switch rapidly between different projects with multiple competing priorities in a very fast-paced environment

Analytical Skills: Knowledge and effective use of source material to resolve questions. Understanding of when to shift from analysis to action. Ability to think critically and apply judgment when executing processes, recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action. Ability to identify potential project risks, formulate plans to effectively eliminate or mitigate potential risks

Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. Capacity for high productivity with repetitive work

Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively. Exceptional written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and win-win results

Professionalism: Dealing directly and forthrightly with people and problems; persisting to get the job done and managing responses to customers. Ability to take ownership, motivate, negotiate and influence with a strong commitment to teamwork and collaboration with a diverse group of business and technical professionals

Dependability/Reliability: Following through on commitments; producing timely work to required – or higher – standards, and pitching in to get the job done

Independent Learner: Ability to create meaning, gain understanding, make judgments, make good decisions, self-analyze and reflect with limited direction. Strong creative thinking and problem solving skills. Must have the drive to attempt to ‘figure it out’ rather than waiting for someone to handover information

Planning and Organization

Selection Criteria

5 years experience in an Operations focused role preferably with focus on troubleshooting and system admin

3 years experience administering Microsoft Windows Server and linux environment

3 years experience managing server infrastructure UCS, VMWARE

3 years experience managing and configuring network infrastructure

3 years experience physically building datacenter racking

Demonstrable understanding of networking and IP theory

Demonstrable understanding of virtualization theory

Significant skill and a real interest in troubleshooting

Ability to produce high quality documentation

Excellent spoken and written English