Brennan. Where true performance thrives.
At Brennan, we believe that
how technology is delivered is every bit as important as
what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It's a claim backed by our
True Performance System
- a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.It's why we've structured our business to help our teams, and their talents, shine bright. It's why we've created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it's why we've built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:
- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities.
- An environment that embraces learning and development
The Role
The VDBA Support Team Member is the first level support to VDBA clients. The VDBA Support Team Member will monitor client databases. Where alerts or support requests are received the VDBA Support Team Member will follow company process to investigate and if possible, be the initial point of resolution. Where resolution is not possible the VDBA Support Team Member will escalate issue to the next level of support as per company escalation process for resolution.
Role Responsibilities
- Receiving and handling requests for support following agreed procedures via reviewing all SQL Alerts, helpdesk tickets, service requests and Daily SQL Beacon health checks.
- Responding to common requests for support by providing information to enable resolution and promptly allocates unresolved calls as appropriate.
- Maintaining time records and advises relevant persons of actions taken.
- Assisting in database support activities.
- Carrying out agreed operational procedures of a routine nature. Contributing to maintenance, installation and problem resolution of MS SQL Server environments.
- Developing a broad understanding of technical publication concepts, tools and methods and the way in which these are implemented.
- Developing an understanding of publication development support activities, such as information gathering, user task analysis, creating draft documentation, and illustration, and printing and publishing.
- Working with colleagues and clients to create new sections of technical documentation through all stages of the publication process as support literature.
- Providing accurate and consistent well-informed advice to clients and other Brennan IT team members through all mediums of communication and documentation.
- Undertaking and participating in professional development and other training to provide a high level of service, build upon current skill set, and gain new knowledge and an increased understanding of Brennan IT products and services.
Key Competencies and Qualifications required
- Knowledge of Operating systems and data administration
- Strong client focus
- Strong diagnostic skills (preferably, in a similar field)
- Strong communication skills to build and maintain positive relationships with team members and clients.
- Ability to prioritise tasks, demonstrate initiative and meet deadlines.
- Work shifts within a 24- hour x 7- days roster system.
- Preferred experience in Microsoft SQL Server (Training will be provided)
- Preferred Microsoft Technology Associate (MTA) certification to MCSA Level
- Previous experience in a similar support DBA role (desirable)
Brennan
is an equal opportunity employer.
