Datacenter Engineer

As a Customer Support Representative, you will be responsible for providing exceptional customer service by efficiently addressing customer inquiries and resolving technical issues. Your key responsibilities will include: - Demonstrating excellent communication skills to effectively communicate with customers - Empathizing with customers and skillfully handling irate customers with exceptional communication skills - Applying technical knowledge to troubleshoot Base Operating system issues and being eager to learn new technologies - Troubleshooting a variety of software including Windows, Outlook, Teams, Citrix, VDI, VPN, and Security Apps over remote support - Answering incoming calls and responding to customer emails in a timely manner - Managing and resolving customer complaints efficiently - Identifying and escalating issues to supervisors when necessary - Providing product and service information to customers - Researching required information using available resources and offering solutions to customers - Identifying, researching, and resolving customer complaints using applicable software - Routing calls and tickets to appropriate resources and domains for the best user support - Documenting all call information according to standard operating procedures - Recognizing, documenting, and alerting the management team of trends in customer calls - Creating Standard Operating Procedures (SOPs) for new issues and resolutions - Completing call logs and reports accurately Your role as a Customer Support Representative will involve utilizing your communication skills, technical knowledge, and problem-solving abilities to ensure customer satisfaction and efficient resolution of issues. As a Customer Support Representative, you will be responsible for providing exceptional customer service by efficiently addressing customer inquiries and resolving technical issues. Your key responsibilities will include: - Demonstrating excellent communication skills to effectively communicate with customers - Empathizing with customers and skillfully handling irate customers with exceptional communication skills - Applying technical knowledge to troubleshoot Base Operating system issues and being eager to learn new technologies - Troubleshooting a variety of software including Windows, Outlook, Teams, Citrix, VDI, VPN, and Security Apps over remote support - Answering incoming calls and responding to customer emails in a timely manner - Managing and resolving customer complaints efficiently - Identifying and escalating issues to supervisors when necessary - Providing product and service information to customers - Researching required information using available resources and offering solutions to customers - Identifying, researching, and resolving customer complaints using applicable software - Routing calls and tickets to appropriate resources and domains for the best user support - Documenting all call information according to standard operating procedures - Recognizing, documenting, and alerting the management team of trends in customer calls - Creating Standard Operating Procedures (SOPs) for new issues and resolutions - Completing call logs and reports accurately Your role as a Customer Support Representative will involve utilizing your communication skills, technical knowledge, and problem-solving abilities to ensure customer satisfaction and efficient resolution of issues.