Datacenter Engineer

Role Overview: As a Customer Support Specialist, you will utilize your excellent communication skills to empathize, pacify, and handle irate customers effectively. You will need to possess technical knowledge in troubleshooting base operating system issues and be enthusiastic about learning new technologies. Key Responsibilities: - Troubleshooting various issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, Security Applications, etc. over remote support. - Answering incoming calls and responding to customer emails promptly. - Managing and resolving customer complaints. - Identifying and escalating issues to supervisors when necessary. - Providing product and service information to customers. - Researching required information using available resources and offering solutions to customers. - Researching, identifying, and resolving customer complaints with the help of applicable software. - Routing calls and tickets to appropriate resources and domains that can best support the user. - Documenting all call information according to standard operating procedures. - Recognizing, documenting, and alerting the management team of trends in customer calls. - Creating Standard Operating Procedures (SOPs) for new issues and resolutions. - Completing call logs and reports accurately. Qualifications Required: - Excellent communication skills. - Technical knowledge in troubleshooting base operating system issues. - Ability to learn new technologies enthusiastically. (Note: No additional details about the company were provided in the job description.),