Database Support Engineer - GEXL

Database Support Engineer (DSE)

Department:

Integrated Professional Services (IPS)

Reporting To:

Global Head of Support

Job Summary:

The Database Support Engineer is primarily responsible for managing the Support cases. This role also includes mentoring new employees or trainees. The position is based mainly in the office, with the option for home-office work.

Responsibilities & Main Duties:

• Provide professional advice and support to clients.
• Collaborate closely with R&D and Project Management teams.
• Execute service activities to ensure timely and high-quality project deliverables.
• Maintain and update all forms of technical documentation.

Key Performance Indicators:

• Effective database support.
• SLA ticket processing, incident management, and troubleshooting.
• Strong social skills and teamwork.

Required Knowledge & Experience:

• University degree in IT or equivalent, or at least 3 years of relevant experience.
• Advanced analytical troubleshooting skills.
• Experience working in multicultural environments.
• Proven ability to liaise with stakeholders across various hierarchical levels.
• Technical expertise in:
  • Database and SQL, including SQL scripting.
  • Data Warehouse (DWH) and Business Intelligence (BI) architecture.
  • Database front-end, reporting tools, ETL tools, and drivers.
  • Programming languages such as Python, Lua, Java, or R.

Focus Area for DSE online test:

Core DB support responsibilities

• Hands-on with MySQL/Postgres/Oracle/SQL Server/MongoDB
• Troubleshooting real issues
• Data model evaluation
• ETL loading logic (dim fact)
• SQL interpretation in plain English

  Personal Skills:

  • Strong interpersonal and communication skills.
  • Attention to detail.
  • Customer-centric and secure approach.
  • Excellent organizational abilities.
  • Team-oriented but capable of working independently.