Database Engineer

Job Description: As a member of our team, you will be responsible for managing and resolving technical support tickets with 100% SLA adherence, ensuring the day-to-day functionality of the application in production. Your role will involve facilitating effective and proactive communications with both internal and external customers, testing product-level functionality and new releases, and identifying areas for improvement. You will serve as the technical expert for client software implementations and act as the primary contact for our clients" IT department. Troubleshooting database and software problems for client implementations, configuring system settings and options, and executing unit/integration/acceptance testing will also be part of your responsibilities. Your strong knowledge and experience in SQL will be essential for successfully leading testing of interfaces and reconciling data for clients" systems. Collaboration with Help Desk personnel to resolve client application issues will also be a key aspect of your role. Responsibilities: - Manage and resolve technical support tickets with 100% SLA adherence - Ensure day-to-day functionality of the application in production - Facilitate effective and proactive communications with internal and external customers - Test product-level functionality and new releases, identifying areas for improvement - Serve as the technical expert for client software implementations - Act as the primary contact for clients" IT department - Troubleshoot database and software problems for client implementations - Configure system settings and options, and execute unit/integration/acceptance testing - Lead testing of interfaces and reconcile data for clients" systems - Collaborate with Help Desk personnel to resolve client application issues Required Skills: - Good working knowledge of Microsoft Office, especially Excel and Outlook - Exposure to SQL Server - Data definition, manipulation, control, and transactional control - Administration tasks including creating and restoring SQL backups - Development skills, including creating stored procedures and complex data queries - Knowledge of FTP, secure FTP, and PGP Minimum Qualification: - B.Sc/B.Tech/B.E. in Any Specialization or advanced degree in Computer Science or equivalent - Prefer candidates with experience in or exposure to any code language - Customer-facing experience with large customers preferred - Minimum 1 to 2 years of experience in SQL Additional Info: N/A,