Data Governance Consultant

Responsibilities:

• Verifying Account/Contact information for new and existing records in databases
• Conducting secondary research to gather information related to contact and account attributes
• Validating the gathered information and updating relevant attributes in CRM to improve data quality
• Demonstrated experience in data governance, including defining business terms and implementing data quality (DQ) rules
• Understanding how account or contact data is used within the firm, and identifying patterns and logic deficiencies that will need to be refined to improve our tools and processes (e.g. contact matching algorithm in master data management platform)
• Working across multiple enterprise systems (e.g. salesforce, Seibel CRM, proprietary master data management, relationship intelligence platform) to enhance data quality
• Prioritizing and actioning a queue of data quality issues in contact and/or opportunity records, ensuring that Service Level Agreements are met
• Monitoring data quality and adherence to business policies and established conventions
• Documenting data quality processes and rules as needed
• Liaising with other teams for proactive data enrichment/correction activities
• Liaising with practitioners/requestors to understand requests and recommend next steps as appropriate
• Providing support for projects as required, including participating in system enhancement projects, liaising with IT by reporting and resolving any system exceptions.
• Keen eye on identifying patterns and scenarios that reoccur in the process and suggest solution for automation.
• Assisting team members in executing ad-hoc requests, and providing project planning/coordination support on work assignments
• Ensuring compliance with all data management policies

Qualifications and Experience:

The successful candidate will meet the following criteria:

• 1-2 years experience working in an enterprise CRM system. Working knowledge/experience of Salesforce would be an asset
• Experience or knowledge of tools such as LinkedIn, Factiva, Hoovers, etc.
• Experience in conducting secondary research (e.g., market, companies, industries)
• Excellent oral and written communication skills
• Attention to detail, and ability to be a self-starter
• Ability to collaborate with culturally diverse offshore teams in different zones
• Working knowledge of data quality management, data entry improvement and user requirements
• Demonstrated ability to work effectively in cross-functional, virtual teams
• Process oriented and must be able to work with a high degree of detail and have high quality standards
• Ability to assist in development and implementation of policy, standards and procedures
• Demonstrated PC skills: Microsoft Office-Excel, Word, Access, and querying tools like SQL
• Strong analytical, conceptual, and problem-solving abilities
• Ability to present ideas in a user-friendly language
• Excellent organizational and time-management skills
• Ability to prioritize and execute tasks in a high-pressure, fast-paced environment
• Knowledge on CASL the Canadian anti-spam legislation and consent related processes
• Experience with Tableau is preferred, particularly in measuring data synchronization and working with large data sets.
• Experience managing marketing campaigns and handling consent-related processes is desirable.
• Proficiency in French is an advantage.
• Experience in project coordination will be an asset
• Experience with Generative AI (Gen AI) technologies would be an added advantage.

Must-have Requirements:

• Working knowledge of CRM Salesforce for managing customer relationships and data.
• Experience in conducting secondary research.
• Understanding of data governance principles and best practices.
• Advanced proficiency in Microsoft Excel, including complex formulas and data analysis tools.
• Foundational knowledge of SQL for querying and managing relational databases.
• Awareness of data quality frameworks and techniques to ensure accurate and reliable information.

Value-added Requirements:

• Familiarity with CASL (Canadas Anti-Spam Legislation) and its application in business communications.
• Experience creating interactive dashboards and reports using Tableau.
• Proficiency in developing process flows and diagrams using Microsoft Visio.
• Demonstrated ability to support project coordination activities across cross-functional teams.
• Exposure to Generative AI (Gen AI) technologies and their business applications.

The job description is subject to change based on business/project requirements.

Work Location:

Shift Timings: