Data Analyst

Role & responsibilities

About the Role

We are seeking a highly skilled and solution-oriented MIS professional to join our Operations Team as Assistant Manager / Manager. The ideal candidate will have a strong background in Insurance, Banking, or Healthcare operations, with deep expertise in resolving day-to-day operational challenges by designing and deploying effective reporting and automation solutions.

The role demands a solutioning mindset, excellent problem-solving ability, and proficiency in creating customized tools that drive efficiency and accuracy across business processes.

Key Responsibilities

• Lead MIS and operations problem-solving initiatives, ensuring timely resolution of day-to-day business challenges through process improvement and automation.
• Partner with operations teams to understand recurring issues, perform root cause analysis, and design practical solutions in the form of Excel dashboards, macros, MS Access databases, or MS Forms tools.
• Develop and maintain automated reporting frameworks that improve visibility into KPIs, SLAs, and overall process performance.
• Collaborate with stakeholders to gather requirements, design solutions, and ensure smooth adoption of new reporting and process tools.
• Continuously review and fine-tune operational workflows, proactively identifying efficiency gaps and designing strategies to bridge them.
• Provide strategic insights through analytics, enabling business heads to make data-driven decisions.
• Mentor and guide junior MIS staff in problem-solving, process automation, and tool development.

Qualifications

Required Experience

• 1015 years of professional experience, with at least 58 years in Operations within Insurance, Banking, or Healthcare domains.
• Demonstrated ability to resolve day-to-day operational issues by building customized tools and automated solutions.
• Strong record of enabling operations teams through MIS and analytics-driven solutions rather than reactive reporting.
• Must have handled multiple projects which should have driven good amount of savings leading to operational efficiencies and meeting the margins.