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Swiggy
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Dark Store Manager

Dark Store Manager

Swiggy

3 - 5 years

4 - 6 Lacs

Faridabad, Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

Inventory Management Inventory Control Retail Store Operations GRN Store Supervision Store Operations Material Requirement Planning Shrinkage Control FIFO Store Management FMCG Operations Store Planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities Recommend and advise on best practices of picking and packing to improve Cx experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. Provide recommendations to partners for continuous improvement on delivering best Cx metrics. Provide recommendations on the training aspects required to deliver/improve Cx metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cximpact. Qualifications Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry. Benefits and Perks: Monthly Incentives. Medical Benefits

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Swiggy

www.swiggy.com

Food Delivery / E-commerce

Bangalore

5000+ Employees

1139 Jobs

Key People

Sriharsha Majety

Co-Founder & CEO
Nandan Reddy

Co-Founder & CTO
Rahul Sinha

Co-Founder & COO
Ankit Nagori

Former Co-Founder

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