D365 Project Manager

Position Details:

• Role:

  D365 Project Manager

• Location:

  Hyderabad (Remote)

• Employment:

  Contract-to-Hire (6 Months Contract) / Full-Time

Mandatory Requirements:

• Minimum

  12 years of overall experience

• Core Project Management experience

  handling end-to-end projects (governance, SLA management, escalations, stakeholder communication)
• Strong

  hands-on experience

  in managing projects on

  D365 F&O, Retail, and Commerce

• Proven experience handling

  Managed Services + Implementation projects

  (at least 3–4 large-scale accounts)

• Support Project Experience

  – L1/L2/L3 support, bug fixes, issue troubleshooting, and incident handling

• Managed Services Expertise

  – support + ongoing monitoring, enhancements, optimizations, and proactive improvements

• Reactive & Proactive Management

  – incident resolution as well as preventive measures
• Flexibility to work in a

  24x7 environment

• Excellent

  stakeholder management & communication skills

• ITIL Certification

  (Will be given Preference, in addition to PMP)
• Strong knowledge of

  Ticketing Tools

  (ServiceNow or equivalent) and

  Incident Management process

• Experience in an 

  on-site/offshore delivery model

Yesterday’s Hiring Manager Inputs (must-have):

• Support Project Experience –

  L1/L2/L3

  support, bug fixes, issue troubleshooting, and incident handling
• Managed Services Expertise – includes support + ongoing monitoring, enhancements, optimizations, and proactive improvements
• Reactive & Proactive Management – ability to handle incidents as they occur, plus preventive measures

• ITIL Certification

  (Will be given Preference; in addition to PMP )
• Strong knowledge of Ticketing Tools (

  ServiceNow

  or equivalent) and Incident Management process

Additional Pointers:

• Must have

  retail and commerce domain expertise

  in project execution.
• Should be able to

  lead cross-functional technical teams

  and manage escalations effectively.
• Prior experience in

  large-scale D365 FO implementations & support projects

  is highly desirable.