D2C Customer Support

Company Description

Nutriburst India is revolutionizing wellness with clean, science-backed supplements that are both effective and enjoyable. Our veg, non-habit-forming, gummy-based multivitamin and skin and Health supplements make wellness simple and delightful. After making a mark in the UK, Nutriburst India is now set to elevate the standards of modern supplementation in India. Our mission is to make wellness approachable and trustworthy with research-supported, easy-to-integrate products.

Role Description

📍 Location: Gurgaon (Work from Office, 5 Days a Week)

 🕒 Experience: 1–3 years in handling D2C or eCommerce brand support

🎯 What you’ll do:

1. Be the first point of contact for all customer queries across website, WhatsApp & social channels

2. Resolve order issues, delivery concerns, and product queries with empathy and speed

3. Work closely with the operations & tech team to ensure customer delight

4. Proactively reduce churn and boost retention through thoughtful communication

5. Maintain high CSAT & TAT metrics

💡 What we’re looking for:

1. Strong written and verbal communication

2. Experience in tools like Freshdesk, Bitespeed, & BOB