7 - 12 years
9 - 19 Lacs
Posted:None|
Platform:
Hybrid
Full Time
L3/L4 technical experts resolve issues that are typically difficult or subtle. L3 engineers participate in management, prioritization, minor enhancements, major incident activities, problem management, stability analysis, on-call support, etc.
These support leaders have a specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk, IAM process, Windows/Unix Admin etc.).
L3 engineers are proactive, identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement or a development, then the problem is transferred to the engineering teams.
L3 engineers generally have 8 or more years of relevant experience.
1. Independent contributor for new demand
2. Providing a solution for customer requirements
3. Capable of handling & troubleshooting priority incidents
4. Patching and handling changes
5. Creating KBs and Technical documentation
6. Log Analysis on GPAM component servers
7. Open CyberArk Tickets
8. Setting up different (test) systems
9. Open/prolong Firewall Changes
10. 24/7 On-Call Support
11. Co-ordination with Engineering Team/ process owners etc.
Navlakha Management Services
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