Cyberark - L3 Support

Job Description

About BNP Paribas Group: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region. About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. About Business line/Function : The business line is IT Production Security for the German territory and is planned to serve all entities, which have a need for local IAM services. This organization is supposed to work on projects, but also on daily business activities. Job Title: CyberArk – L3 Support Date: Department: ITG Location: Mumbai / Chennai Business Line / Function: TSC Germany Reports to: (Direct) Grade: (if applicable) (Functional) Number of Direct Reports: Directorship / Registration: NA POSITION PURPOSE This position would be responsible to serve as technical subject matter expert and provide consulting support to architects and engineers on application integration. Also they work with L2 support resources when they need technical help on major issues. Responsibilities DIRECT RESPONSIBILITIES Defining technical architecture, process solutions. Providing consultation services for IT risk. Understanding of end to end process of Account/Session/Password management on various platforms such as windows, Unix, database, applications, appliances. Checks to be performed on CPM password failures, plugin Creation/Modification, New Connectors/Dispatchers(Webform/AutoIT/Tool Based) Knowledge on Audit & Monitoring , Backup Restoration User Management, Auto Provisioning/ Deprovisioning Vault and Component Servers Health, Configuration Management, DR Switch/Drill CyberArk Upgrade/Enhancement and Migration Notification Settings, SMTP Management API/Ansible/Automations, Scripts/Jobs/Calls Assisting & Developing the Delivery of complete CyberArk Infrastructure & the corresponding functionalities. Stay Up-to-date with the latest CyberArk features , updates and industry best practices. Document SOP , System configurations and Incident report management. Regular applying of the CyberArk patches as per bulletin. Owning the P1 incidents applying the right RCA approach. Implement Change request with proper ticketing mechanism and stake holder communications. Implement enhancement in monitoring/alerting solutions, develop scripts for house keeping. CONTRIBUTING RESPONSIBILITIES Perform trending & root cause analysis of issues Support and management of system outages via the published major incident management process. • Analyse automation failures, identify root cause of failure and work internally/with Vendor to fix the issue. Attend Major Incident Management calls related to outages and complex technical issues needing interaction with multiple teams. Attend conference calls opened by applications team for complex technical issues. Understand the urgency, priority and gravity of the situation and accordingly maintain two-way communication. Should be able to take decisions during major incidents, outages on matters related to service degradation and managing communications to impacted stakeholders. Be able to supplement with a rationale for decisions taken. Create and support policies, standards and processes. TECHNICAL & BEHAVIORAL COMPETENCIES a) Should have strong understanding on Plugin and PSM Connector development to manage the password for different applications. b) Integrating various platforms with CyberArk, such as different LDAP providers, Windows Servers, UNIX Servers, Databases and networking Devices; Experience in LDAP directory structures preferably CA Directory c) Experience with Windows/ UNIX platforms in large heterogeneous environment. d) Should also has a strong background in Information Security principles and controls. e) Fluent in English language (verbal, reading and writing) SPECIFIC QUALIFICATIONS (IF REQUIRED) B.E. (Comp/ECE/EEE) / MCA/ MSc IT Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Client focused Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training… Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required)