CX Solutions Consultant

About Consilium Software

Founded in 2007 in Singapore, Consilium Software and our Uni digital customer engagement platform have empowered over 2,000 companies in 120+ countries to connect their employees with customers. Our cloud-based and on-premise software solutions facilitate over 5 billion interactions annually, simplifying the management of voice, video, and digital channels.

Our products go beyond traditional omnichannel approaches by merging contact centers and CRM systems, and integrating artificial intelligence (AI), bots, and Robotic Process Automation (RPA). Consilium Software holds GDPR certification and is committed to high standards of security and quality, demonstrated through our ISO/IEC 27001 and ISO 9001 certifications for information security and quality management systems, respectively.

Headquartered in Singapore, Consilium Software operates software development and engineering labs in India and has subsidiaries and branch offices in Malaysia, Taiwan, Indonesia, Thailand, Australia, and Canada.

.

Main Responsibilities

Pre-Sales Engineer

• Understand market positioning

  and

  solution value

  to support sales efforts.

• Support Sales targets

  by providing

  Pre-Sales technical support

  and ensuring customer satisfaction.
• Assist the

  Sales Team

  with

  Sales plans

  ,

  proposals

  , and

  tender responses

  (BoM, SoW, Diagrams).
• Write

  Services proposals

  and

  Scope of Works

  .
• Provide

  demonstrations

  ,

  presentations

  , and

  consultation services

  to the Sales team and clients, including setting up demo systems.
• Support

  marketing activities

  , events, and development of

  marketing collateral

  and

  datasheets

  .
• Perform technical

  analysis

  ,

  diagnosis

  , and

  problem-solving

  , aligning

  products/services

  with the client's business needs.
• Enable

  delivery and sales capabilities

  within the partner ecosystem.
• Manage

  Technical Account Management

  and maintain relationships with technical contacts in strategic accounts.
• Support

  demand generation events

  , roadshows, and workshops.
• Contribute to the

  development of best practices

  and

  Intellectual Capital

  .

Required Skills and Qualifications

• Engineering Degree

  with

  5-10 years of experience

  in the

  contact center industry

  , including

  5 years of enterprise Pre-Sales experience

  .

• Certifications

  :

  Cisco CCVP

  ,

  CCDP

  ,

  CCDA

  , and

  Cisco CCIE

  certifications are desirable.
• Experience with

  Genesys Cloud

  ,

  WebExCC

  , and

  Amazon Connect

  .
• Extensive technical knowledge and experience with

  voice deployments

  (6+ years in Telecom and Voice technology design, including BOM level).
• Experience in

  designing and implementing

  Cisco UCCE multi-site

  solutions, including

  call routing scripts

  for 500+ agents and integration with

  Cisco CCM

  (Call Manager/Unified Communications Manager).
• Experience in

  designing and implementing Cisco CVP (Customer Voice Portal)

  VXML solutions

  .
• Ability to

  map business needs to technology solutions

  .

• Strong interpersonal skills

  for developing client relationships and collaborating with cross-functional teams.

• Analytical skills

  to work with clients and define appropriate solutions.

• Highly developed documentation skills

  .
• Ability to translate

  global business challenges

  into technical solutions.

• Strong communication skills

  (both verbal and written), with the willingness to mentor others in

  technical

  and

  soft skills

  .
• Self-motivated, able to work

  independently

  in a

  fast-paced environment

  .

Languages

• English

  : Professional competency required.