Customer Suppport Manager

Job Title: Customer Success Team Lead (Female Candidates Only)
Location: Hyderabad (In-person, 3–4 days/week)
Company: V-Rich Natural Products Pvt. Ltd.
Job Type: Full-Time
Salary: ₹40,000 – ₹53,528.59 per month

About Us:
At V-Rich Natural Products Pvt. Ltd., we're redefining how India experiences dairy and natural foods. As a clean-label brand driven by purpose and growth, we’re on the lookout for a Customer Success Team Lead who is empathetic, proactive, and passionate about creating exceptional customer journeys.

Key Responsibilities:

• Lead and mentor the customer support team across calls, WhatsApp, and other communication channels
• Ensure timely responses and high-quality resolutions to customer queries
• Train team members and streamline CRM processes for better efficiency
• Identify common customer issues and implement proactive solutions
• Collaborate with cross-functional teams to strengthen a customer-centric culture

Requirements:

• 3–5 years of experience in customer support, including at least 1 year in a leadership role
• Excellent communication skills in English, Hindi, and Telugu
• Hands-on experience with CRM tools like Freshdesk, Zoho, or HubSpot
• Proficiency in Excel/Google Sheets
• A customer-first attitude with a passion for delivering delight
• Availability to work from our Hyderabad office at least 3–4 days per week

Why Join V-Rich?

• Be part of a high-impact, purpose-driven team
• Help shape a best-in-class customer success function
• Enjoy clean, natural food and wellness benefits

Job Type: Full-time

Pay: ₹35,000.00 - ₹50,253.96 per month

Work Location: In person

Expected Start Date: 30/07/2025