Customer Support/Product Support/Technical Support

Key Responsibilities:

• Respond to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve technical issues related to our products.
• Assist with product onboarding and training for new users.
• Collaborate with the development team to address product bugs and improvements.
• Document customer interactions and solutions in the support database.
• Provide feedback to the product team based on customer experiences.

Requirements:

• Bachelor’s degree in computer science or a related field.
• Experience in customer support or technical support roles, preferably in SaaS.
• Strong problem-solving skills and technical aptitude.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Whatsapp or call to 7397239155 or mail to hr@nettyfish.com

Job Types: Full-time, Permanent

Pay: ₹8,559.29 - ₹33,369.21 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person