Customer Support

Job Description

Job Description : Qualification : Any Degree Job Type : Full-time, Regular / Permanent Schedule : Rotational Shift Salary : 15,000.00 - ₹25,000.00 per month Roles & Responsibilities : · Respond to customer queries via phone, email, chat, or social media in a professional and timely manner. · Provide accurate information about products, services, and company policies. · Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. · Escalate unresolved issues to the appropriate internal teams and ensure timely follow-up. · Maintain a deep understanding of company products/services to provide knowledgeable support. · Gather customer feedback and share insights with the team to improve service quality. Skill Set : · Excellent Communication Skills (Verbal & Written) · Active Listening · Problem-Solving Abilities · Product/Service Knowledge · Solution oriented About the Organization : Wedtree EStore Pvt Ltd is fast growing retail e-commerce company with three Business Units: (1) Prashanti Sarees – exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands has a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Life insurance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Yearly bonus Application Question(s): Are You Located In Chennai Language: Can You Speak Hindi (Required) Work Location: In person Speak with the employer +91 9962396546 Application Deadline: 05/06/2025