Customer support

Customer Support Executive (Data Management)

Location: Lower Parel / Andheri
Salary: ₹15,000 – ₹18,000 per month

We are seeking a proactive and detail-oriented Customer Support Executive to join our growing team. The ideal candidate will possess excellent communication skills, strong knowledge of Microsoft Excel, and the ability to handle customer queries efficiently. This role combines customer support with data management and MIS assistance, ensuring seamless operations across departments.

Key ResponsibilitiesCustomer Support & Issue Resolution

• Guide customers on understanding, updating, and adding insurance policies.
• Resolve queries related to policies, health insurance, medications, and reimbursements.
• Identify and analyze technical issues; coordinate with relevant departments for resolution.
• Handle diagnosis-related concerns such as doctor availability and location mismatches.
• Provide timely and professional support via calls, emails, and in-person interactions.

MIS & Data Management

• Create and maintain dashboards and performance reports on a weekly basis.
• Collaborate with internal teams to track and analyze operational data.
• Clean, validate, and manage large datasets to ensure accuracy and consistency.
• Use advanced Excel functions (VLOOKUP, Pivot Tables, etc.) for data analysis.
• Support management in decision-making through accurate and actionable data insights.

Requirements

• Bachelor’s degree in any field.
• 0–3 years of experience in customer service (healthcare or insurance preferred).
• Proficiency in Microsoft Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong attention to detail and a problem-solving mindset.
• Ability to multitask and manage priorities effectively.

Contact Information

Email: [email protected] or 7400103739

Job Type: Permanent

Benefits:

• Provident Fund

Work Location: In person

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person