Customer support-Voice Process

As a Telecaller at Sense International India, a reputed NGO in Ahmedabad, your role involves making outbound calls to potential contributors/donors. You will be responsible for maintaining call records, handling queries, and explaining NGO programs clearly to support fundraising efforts. Your focus will be on ensuring donor satisfaction through timely follow-ups. Key Responsibilities: - Make outbound calls to potential contributors/donors - Maintain call records and follow-up interactions - Handle queries and explain NGO programs clearly - Support fundraising efforts through effective communication - Ensure donor satisfaction with timely follow-ups Qualifications Required: - Proficiency in Hindi & Gujarati is a must, with basic/manageable English skills - Strong communication & interpersonal skills - Prior experience in Telecalling / Customer Service is a plus - Basic computer/software handling skills - Good record-keeping & time management abilities - Passion for social causes/the nonprofit sector is preferred - Minimum educational qualification of 10+2 (Higher Secondary),