Customer support - Voice process

Company Description

Innovatz Global is a leading provider of management consulting, technology services, and business process outsourcing. Headquartered in Kuala Lumpur, Malaysia, we have a strong presence across the Americas, China, India, Australia, Korea, Hong Kong, Singapore, Thailand, Philippines, Indonesia, and Vietnam. With a skilled workforce of over 500 professionals, including Subject Matter Experts, Project Managers, and Technology Specialists, Innovatz delivers innovative staffing solutions and human-centered design approaches to achieve exceptional outcomes for clients, including numerous Fortune 500 companies. Our workforce management ability and contingent staffing solutions enhance productivity, competency, and flexibility for our clients.

Role Description

This is a full-time on-site role for a Customer Support - Voice Process within the Greater Kolkata Area. The Customer Support representative will be responsible for handling customer inquiries and providing excellent customer service through voice interactions. Responsibilities include resolving customer issues, ensuring customer satisfaction, offering technical support, and maintaining clear communication with clients. The role involves using interpersonal skills to analyze and address customer concerns effectively.

Qualifications

• Customer Support and Customer Satisfaction skills
• Strong Interpersonal Skills for effective communication
• Technical Support capabilities
• Analytical Skills to diagnose and resolve issues
• Excellent verbal communication skills
• Ability to work on-site in the Greater Kolkata Area
• Previous experience in a customer support role is beneficial
• High school diploma or equivalent; additional qualifications in related fields are a plus