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Customer Support Specialist

Customer Support Specialist

Talent Acquaintance

0 - 5 years

3 - 10 Lacs

Allahabad Uttar pradesh India

Posted:7 months ago

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Job Description

A
Customer Support Representative
is responsible for providing assistance to customers and resolving their inquiries.
This involves handling customer questions, complaints, and requests via various channels such as phone, email, or social media.
The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
The role also includes documenting all customer interactions in a
CRM
or ticketing system and escalating complex issues to the appropriate teams.
A key part of the job is ensuring customer satisfaction and maintaining a positive brand image.
The position requires strong problem-solving skills, patience, and the ability to work under pressure.

Skills Required

salesforce help desk ticketing systems call center software microsoft office suite crm software zendesk

Work Mode

On-site

Job Type

Full Time

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Customer Support Specialist