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International Customer Service Back Office

0 - 5 years

3 - 10 Lacs

Bhopal Madhya pradesh India

Posted:7 months ago

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Job Description

  • An

    International Customer Service Back Office

    role involves providing support to global customers and internal teams without direct phone interaction.
  • The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems.
  • This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions.
  • The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact.
  • They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure customer satisfaction.
  • This role is crucial for maintaining efficient operations and providing seamless support behind the scenes for a global clientele.

Skills Required

crm software salesforce zendesk help desk ticketing systems microsoft office suite data entry software internal processing systems.

Work Mode

On-site

Job Type

Full Time

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