Customer Support Specialist (Salary Upto 20K)

Job Description

(Salary is upto 20k, depending upon your experience and Skills) Jaibros is a more than a decade old-company, having experience in CNC Machine Tools & Accessories and Industrial Products. we sell Industrial Products through our website Jaibros.com and looking for a Customer Support Specialist. Responsibilities The candidate is Required to Handle customer Queries through Phone Calls, Whatsapp Chat, Email, and Social media. Coordinate with Operation, Logistics, and Finance Teams to Provide customer Order Invoices, Track their order Status, Process their returns, issue refunds, etc. Escalation of Courier Delivery issues with aggregators like Shiprocket, Pickrr, and Nimbuspost. Recognize potential buyers from Abandon Cart and convert them to buyers. (No Target, Its just a Complimentary task) Qualifications Excellent in English and Hindi Speaking. Well Versed with Computers and the Internet. Understand the Eco System of the E-commerce Industry, specifically Shopify. Show more Show less